This section outlines important policies related to bookings, cancellations, payments, and guest conduct. It helps set clear expectations, ensures a smooth check-in and stay experience, and maintains comfort, safety, and fairness for all guests.
General Rules Of The Hotel:
Guests must present a valid government-issued photo ID at the time of check-in.
Check-in and check-out times must be adhered to unless prior arrangements are made.
The hotel reserves the right to refuse admission to guests not complying with policies.
Any damage to hotel property caused by guests will be charged accordingly.
Loud noise, parties, or activities that disturb other guests are strictly prohibited.
Flexible reservation conditions:
Flexible bookings allow free cancellation up to a specified period before check-in (usually 24–48 hours).
No cancellation charges apply if canceled within the permitted time frame.
Modifications to booking dates are subject to availability and rate differences.
Refunds (if applicable) will be processed within a standard timeframe after cancellation.
In case of no-show, one night’s retention or partial charge may apply.
Non-refundable reservation conditions:
Full payment is required at the time of booking for non-refundable reservations.
No refund will be provided in case of cancellation, modification, or no-show.
Date changes are generally not allowed for non-refundable bookings.
The reservation is confirmed only after successful payment.
Guests are advised to review booking details carefully before confirming.
Housing rules and accommodation conditions:
The number of guests per room must not exceed the allowed occupancy.
Extra beds or mattresses are provided at an additional cost, subject to availability.
Pets are generally not allowed unless explicitly permitted by the hotel.
Smoking may be restricted to designated areas only.
Guests are responsible for safeguarding their personal belongings during their stay.
A perfect stay awaits you in the golden city
Blending comfort, elegance, and warm hospitality to make your stay memorable while meeting every guest’s expectations with exceptional service
